getUbetter® privicy policy
Updated May 2018
PLEASE READ THIS POLICY CAREFULLY BEFORE USING getUBetter SERVICES
You must be 18 years or older to use our Services.
Processing of sensitive personal data
The nature of the getUBetter app means that we need to be able to process sensitive data about your symptoms and health concerns. In order to use getUBetter, you will need to consent to the continued processing of this data. We take your privacy very seriously and have strict access controls for both personal and sensitive personal data and will never disclose this data to a third party without your explicit consent.
When visiting our getUBetter website at getUBetter.com (our “Website”) or using our application: “getUBetter-lower back pain” (our “Apps”) or using our “Webapp” or any of the services offered (the “Services”), you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy.
Our “Apps” and “WebApp” contains information provided by third parties (our treatmentZONE will show you your local health services or treatment options e.g. GP, Healthcare providers, support services both in and out of the NHS). You can choose for us to introduce you to any of these services. We can connect you but please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check their policies.
The information you will be asked to provide to us for registration purposes will include: your name, gender, date of birth, email address, phone number, postcode, your GP details (optional) and symptoms you are experiencing.
Information we collect about you with regard to each of your visits to our “Apps” or “Webapp”.
We also collect anonymised aggregated data about how you use our services. This may include: technical information about the device you use (e.g. your device type, network, operating system and mobile browser); and how you use and interact with it (e.g. page views, journeys through it etc.).- specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
How we use your information and justification of use.
We use information held about you in the following ways:
We will not sell your personal data (or any other data you provide us with) to third-parties, however, we reserve the right to share any data, which has been anonymised and/or aggregated. You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymised data collected or created by us.
We may use information for marketing products and services to you in the following ways:
We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.
Where we store your personal information
The personal data that we collect from you (including email addresses that form part of our prospective marketing database) is processed in the European Economic Area (“EEA”) and stored at UK data centre. Sensitive information between our “Apps” or “Webapp” and our server is transferred in encrypted form using Secure Socket Layer (“SSL”).
Your passwords and data are stored on getUBetter’s servers in encrypted form. We do not disclose your account details. It is your responsibility to keep your password secure. When transmitting sensitive information, you should always make sure that your browser can validate the getUBetter certificate. Unfortunately, the transmission of information via the internet is not completely secure. Although getUBetter will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent any unauthorised access.
Disclosure of your information
We may also disclose your personal information to third parties in the following circumstances:
How long we retain your personal data
We will hold the above information for as long as is necessary in order to provide you with the Services, deal with any specific issues that may raise, or otherwise as is required by law or any relevant regulatory body. Once your account is terminated or deactivated, we shall delete the personal data relating to your account within 1 month. If your account is inactive for 12 months, we may contact you to assess whether you want to continue to use the Services. Some personal data may need to be retained for longer than this to ensure getUBetter can comply with applicable laws and internal compliance procedures, including retaining your email address for marketing communication suppression if you have opted not to receive any further marketing.
We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.
Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at contact@getUBetter.com.
getUBetter will not ordinarily charge you in respect of any requests we receive to exercise any of your rights detailed above; however, if you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs.
Asking us to stop processing your personal data or deleting your personal data will likely mean that you are no longer able to use getUBetter Services, or at least those aspects of the Services which require the processing of the types of personal data you have asked us to delete, which may result in you no longer being able to use the Services.
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We're Get U Better Limited, a company registered in England and Wales (company number 08330528). Our office is Albion Dockside Building, Hanover Place, Bristol. BS16UT. UK. Our VAT number is 191176892. We don't guarantee direct responses to queries. When contacting us we strongly recommend you don't email us confidential or personal information. If you do, it's at your own risk.